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If you need to report an urgent maintenance issue or fault, you can contact your property manager by telephone or email. If maintenance is not urgent, please download a Maintenance Request form here and email the completed form to us.
Alternatively, please submit your maintenance request online by clicking on the link below.
Please understand while we try to attend to maintenance items as quickly as we can, unless the matter is an urgent repair, we are only able to proceed once we have received instructions from the landlord.
To a view a property, simply get in touch with a member of our team – whether that’s at your local Woodards office, over the phone or online.
To apply for a rental property you can either apply via the "Apply Online" link in the tools section of each individual property, or you can download an application form here.
As we are committed to connecting the right people with the right property, we require that you inspect the property before applying for rent, to ensure it meets all your requirements.
It usually takes 24 – 48 hours to process your rental application.
A bond (sometimes called a ‘security deposit’) is an amount of money paid by renters at the start of a tenancy. The bond is then transferred and held at the Residential Tenancies Bond Authority (RTBA) for the duration of the tenancy.
Upon commencement of your tenancy, all renters are required to complete a Bond Lodgement Form in order to comply with the process. This form is to be filled out electronically and will be send directly to you from the Residential Tenancies Bond Authority (RTBA) once the bond is paid and funds have cleared.
Keys will not be handed over for the rental property until the bond is lodged with the Residential Tenancies Bond Authority (RTBA).
A Residential Tenancy Agreement is a written agreement between the renter and the rental provider (landlord). It is a legal contract under the Residential Tenancies Act 1997, which protects the rights of renters and rental providers. The Residential Tenancy Agreement will outline everything the renter must do while they live in the home and everything the rental provider must do. It features information about:
· the home
· the renter(s) who will live in the home
· how long the renter(s) will live in the home
· rent – how much renters must pay and how often you must pay it
· bond – money renters pay before they can move in.
Be sure to read the agreement carefully before signing it. You will also need to keep a copy of the agreement once signed.
You can find more information about the Residential Tenancy Agreement in this booklet, created by Consumer Affairs Victoria.
Renters who want to have a pet in the property must ask their rental provider (landlord) for permission. Rental providers must have a good reason to refuse the renter's request. Rental providers can apply to VCAT for an order to refuse permission.
Under the legislation, rental providers (landlords) can only increase rent once every 12 months, not every 6 months as was previously the case. If rental providers want to increase the rent during a fixed-term rental agreement, the amount or how the increase will be calculated, must be included in the rental agreement. We conduct annual rental reviews to ensure rent is at market level.
We conduct the first inspection at the 3 month mark, and then every 6 months after that.
All of our agents have the experience and local knowledge to guide you
Whether selling or investing, an appraisal of value will give you the confidence to make an informed decision
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